La Cazarelle and the Covid-19 pandemic

Covid-19 cancellation

We will fully refund the stay cancelled due to a confinement or traffic restriction applicable to you, decided by the French Government after the reservation. It will be the same if one of the owners of La Cazarelle was suffering from Covid-19 before your arrival.

If you cancel the stay before your arrival because you or one of your companions whose identity document will have been communicated within 24 hours following the booking have contracted Covid-19, the stay will be refunded on the basis of a medical proof expressly mentioning the Covid-19 disease.

Our anti-Covid-19 sanitary measures

We take all the necessary precautions to ensure that your stay takes place in the best possible conditions, more aware than ever of the imperatives of cleanliness and disinfection.

Disinfecting agent

The cleaning and disinfection of your accommodation is carried out before your arrival and after your departure, using virucidal disinfectants.

For linen and all surfaces and objects, we use disinfectants that meet the EN14476 standard recommended in terms of the fight against Covid-19, as well as a steam cleaner.

It is strongly advised to air your accommodation regularly during your stay..

Hydroalcoholic gel at La Cazarelle

The observation of the barrier gestures remains de rigueur for everyone:

  • Please respect the rules of physical distancing if you happen to come across other guests, including around the pool.

  • Please bring your own masks and use them.

  • A bottle of hydroalcoholic gel will be at your disposal in the entrance hall of the guest rooms as well as at the access to the breakfast area where you will be asked to disinfect your hands.

  • The breakfast tables are spaced out and individualised per accommodation.

  • The use of the swimming pool is not included in our accommodation. However, if we allow you to swim, it will be on a per-accommodation basis.

  • During your stay you will not be able to receive visitors from outside, inside your accommodation and outside in the property grounds.

Suspicion of Covid-19 :

  • During your stay at any time in case of symptoms (see list below) we may be led to offer you a temperature reading by means of a forehead thermometer without contact, which you accept. If you refuse to take your temperature, your stay will be immediately interrupted for all the occupants of the room, with no refund of any sum whatsoever.

  • Reminder of Covid-19 symptoms: fever, dry cough, fatigue, aches and pains, sore throat, diarrhea, conjunctivitis, headache, loss of smell or taste, skin rash, discoloration of fingers or toes.
    Severe symptoms: difficulty breathing or shortness of breath, tightness or pain in the chest, loss of speech or motor skills.

  • If you suffer from Covid-19 during your stay, you commit yourself :
    - either to leave the premises without delay with the persons accompanying you if your state of health allows it and without any reimbursement for interruption of your stay,
    - either to remain confined to your accommodation with the persons accompanying you until the end of your stay, or even longer at your own expense at our current rate, provided that this accommodation is available.