Covid-19 cancellation

We will fully refund the stay cancelled due to a traffic restriction decided by the Government after your reservation. The same will apply if one of the owners of La Cazarelle had Covid-19 before your arrival.

If you cancel your stay before your arrival because you or one of your companions, whose identity document will have been communicated at the time of booking, have contracted Covid-19, your stay will be reimbursed on the basis of a medical certificate expressly mentioning the Covid-19 condition.

Our anti-Covid-19 sanitary measures

We take all the necessary precautions to ensure that your stay at La Cazarelle takes place in the best possible conditions, more aware than ever of the imperatives of cleanliness and disinfection.

Disinfecting agent

The cleaning and disinfection of your room is done before your arrival and after your departure, using standardized disinfectants.

For the linen and all surfaces and objects, we use virucidal disinfectants meeting the EN14476 standard recommended in terms of the fight against Covid-19, as well as a steam cleaner.

At your arrival the filter of the air conditioning of your room will have been disinfected. It is however strongly advised to air your room regularly during your stay and thus enjoy the healthy air of the garrigue at the Pic Saint-Loup.

Hydroalcoholic gel at La Cazarelle

The observation of the barrier gestures remains de rigueur for everyone:

  • Please respect the rules of physical distancing if you happen to come across other guests, including around the pool.

  • Please bring your own masks and use them when the minimum distance of one meter cannot be respected.

  • A bottle of hydroalcoholic gel will be available in the entrance hall and at the entrance to the breakfast area where you will be asked to disinfect your hands

  • The breakfast tables are spaced out and individualized per room.

  • The use of the swimming pool is not included in the accommodation at La Cazarelle. However, if we allow you to swim, it will be done room by room.

  • During your stay you will not be able to receive outside visitors, inside the house and outside in the property.

  • Some objects usually present in your room have been temporarily removed, but are still available on request.

Suspicion of Covid-19 :

  • During your stay at any time in case of symptoms (see list below) we may be led to offer you a temperature reading by means of a forehead thermometer without contact, which you accept. If you refuse to take your temperature, your stay will be immediately interrupted for all the occupants of the room, with no refund of any sum whatsoever.

  • Reminder of Covid-19 symptoms: fever, dry cough, fatigue, aches and pains, sore throat, diarrhea, conjunctivitis, headache, loss of smell or taste, skin rash, discoloration of fingers or toes.
    Severe symptoms: difficulty breathing or shortness of breath, tightness or pain in the chest, loss of speech or motor skills.

  • If you contract Covid-19 during your stay, you agree to leave the premises if your state of health allows it without reimbursement of the possible stay, or to remain confined to your room for the rest of your stay with the person(s) accompanying you.